Refund & Return Policy
For PCS (Printer and Computer Solutions) - Professional IT services including repairs, installations, and development. Clear policies for your peace of mind.
Important Notice for IT Services
Most IT services are non-refundable once delivered. This policy reflects the nature of technical services where work cannot be "returned." Last updated: September 23, 2025.
Service Refund Policy
Once IT services (repairs, installations, development) are completed and delivered, they are generally non-refundable. Service refunds are only considered if services are not delivered as agreed upon in the initial estimate.
Product Returns
Physical products (hardware, equipment) may be returned within 24 hours if defective or damaged upon arrival. Products must be in original packaging with all accessories. Installation services are non-refundable once completed.
Software & Website Development
Custom software and website development projects follow milestone-based payments. Refunds are not available once a milestone is approved and delivered. Requirements changes may incur additional charges.
Installation Services
CCTV, networking, EPABX, access control, and fire alarm installation services are non-refundable once installation is completed. Warranty covers technical defects, not change of mind.
Repair Services
Computer, printer, and UPS repair services include diagnosis fees. If repair is not possible, diagnosis fee is non-refundable. Successful repairs are non-refundable once completed and tested.
Toner Refilling Services
Toner refilling services are non-refundable once performed. We guarantee print quality for specified page count. Issues must be reported within 3 days of service completion.
Non-Refundable Items & Services
Services
- Completed installation services (CCTV, networking, EPABX)
- Software/website development milestones
- Repair and maintenance services
- Toner refilling services
- Technical consultation fees
- Emergency service call charges
- Project management services
Products
- Opened software licenses
- Downloadable digital products
- Custom configured hardware
- Printed circuit boards
- Used consumables (toner, ink cartridges)
- Special order items
- Clearance sale products
Fees
- Diagnosis and inspection fees
- Service call charges
- Emergency service premiums
- Travel charges for on-site visits
- Training session fees
- Project consultation fees
Service Warranties (What We Cover)
Hardware Repairs
30 days on replaced partsLabor charges excluded from warranty
Software Development
60 days bug fixingExcludes feature additions/changes
Installation Services
90 days on workmanshipHardware warranty as per manufacturer
Toner Refilling
Until next refill or 30 daysQuality guarantee for specified page count
Refund Process for Eligible Cases
Request Submission
Submit refund request within 7 days of service completion for eligible cases
Technical Review
Our team reviews service details and eligibility criteria
Processing
Approved refunds processed within 10-15 business days
IT Service Support
For service issues, warranty claims, or refund inquiries related to our IT services.
Email Us
For any return policy enquiries, please email us at: pcsolutions618@gmail.com
Call Us
phone at: +91 8448661575
Note: Service refunds are exceptional cases. Most IT services are non-refundable once delivered. Warranty covers technical defects, not change of requirements or dissatisfaction with completed work.